- Shipping & Returns
Shipping & Returns
You can return any cigars that have not been cut and or smoked for a prorata refund, within 2 weeks of delivery. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We use USPS priority mail and ship to all 50 States and Canada routinely. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When your order is shipped, you will recieve a tracking numer.